Frequently Asked Questions

Here are some Frequently Asked Questions that you might be interested in. If you have a question that is not on this list, please contact us.


You are probably wondering how we can charge as much as 70% less than our competition and still be in business, right?

First of all, we run a tight ship. We choose our promotions carefully and ensure every advertising dollar pays for itself; we streamline our systems and billing processes; we do not have any frills (like the $5000 office chairs of some of the now bankrupt dot-coms). We also do not waste money on unnecessary things like toll-free fax numbers that are often abused anyway.

Second, we are straight shooters. There are no tricks in what we do - just good, old-fashioned, reliable business principles. Quite often we are asked if we bait our customers with low rates and then charge high renewal prices. Anybody that expects us to do that will be disappointed. We believe in the old saying, "You can shear a sheep many times but you can only skin it once."

What is the end result of all this? Well, we are happy to tell you that we are a small but profitable company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.

It may take as little as two business days after your initial payment has been received. In most cases, our clients' sites are up and running within 24 hours.

You can make changes to your website at any time through your Control Panel. You have the capacity to revise, add or delete any content you wish.

No, you are not required to sign any contracts if you sign up for our no-term plan.

Even though we are confident you will not want to cancel, you do not have to sign any contracts with AgentWebOnline for our no term plan. Therefore, you have the freedom to cancel at any time you want. A minimum of 14 days written notice prior to the withdrawal date of the payment is required. Any cancellation done in less than 30 days prior to the payment date will be processed for the following month. To close your account, simply log in with your username and password.

You do have that option. You can add or delete any link you wish.

Every client is important to us and we strive to deliver 110% support to all of our customers. Call or email us at any time with your customer support related questions.

The beauty of AgentWebOnline is that you do not have to be an expert in your understanding of computers. All you have to worry about is personalizing your website, which we will guide you with. Everything else will be done for you. If you do require assistance, you can contact us through phone or email.

Yes, we can set you up with an email address linked to your website (e.g. ourName@YourSite.com).

You have the option to send and receive email using popular email clients like Microsoft Outlook, Outlook Express or use Web-Based Email. Web-Based Email is an Internet-based email system that lets you send and receive email messages from a Web browser. All you need to be able to use Web-Based Email is an Internet connection and the Internet Explorer Web browser (Internet Explorer v5.5 or later). You can also forward your AgentWebOnline emails to your existing email account. We recommend the latter option, as you only have to check one account without going through all your other email accounts.

Recent surveys have shown how important the Internet has become an extremely essential real estate tool. An ever-increasing number of people, research companies and individuals are on the Net before making a buying decision. Even greater numbers use it to explore properties that are available and the features they offer. If you do not have a presence on the Internet, you risk losing business. Real estate professionals who put off having their own website may find themselves getting increasingly sidelined as customers start demanding more from their agents. Having a website makes it easier for potential buyers to find you and your properties. An Internet presence allows people to get in touch with you and view the information you have to offer 24 hours a day, seven days a week, whether they are around the block or around the world. The Internet is a huge marketing opportunity and today's most successful real estate agents all have their own websites.

Each page is optimized for search engine ranking. AgentWebOnline will handle search engine submission to the top ten search engines and re-submit on a monthly basis. Links may be added to and from other websites for improved search results.

Yes, hosting is included in our monthly price.